How do I return an item?
Any return of defective merchandise should be returned directly to the manufacturer. Customer agrees not to return any merchandise to Riverside Tactical without prior approval. Approved returns are subject to a 15% restocking fee charged at our discretion. All shipment errors must be reported in 7 business days. Any returns require a returned merchandise authorization (RMA) number obtained through the email below. The RMA number must be written on the outside of the box. All return authorizations must be completed within 30 days of the receipt of the product and the product must be in original packaging in a condition to resell as determined by Riverside Tactical. Refunds: Any returns with prior authorization from Riverside Tactical will be given a refund based on the paid price for the product minus a 15% restocking fee when applicable. Not all returns will be charged the restocking fee. Refunds given in the form of a credit to the original purchasing card number issued within 14 days of approval. Absolutely no refunds will be given in a different form of payment other than what was used to originally purchase item(s).
Special Order Returns:
Returns on special orders are given on a case by case basis and will be subject to a 15% restocking fee, as well as any shipping fees incurred from the manufacturer.
Please contact firstname.lastname@example.org for more information on returning an item. Thank you.